Frequently asked questions

Care Instructions


Please keep in mind that decorated pacifiers are handmade items & MUST be treated with lots of TLC. To clean gently wipe the inside of the shield & nipple with a baby wipe. You can also use a wet paper towel with a small amount of gentle antibacterial soap. Be careful when rinsing not to submerge as the nipple could fill with water. Do not get the centerpieces or other embellishments wet. Do not store in tight or cluttered space. The friction could loosen the embellishments. Do not attempt to take your pacifier apart. They are glued together to increase durability. Do not expose to extreme cold or heat.




Shipping


All items, unless otherwise specified, ship within 2 weeks of purchase date. Please note we are located in the USA. Minnesota is subject to sales tax. All prices are USD. All items are shipped via USPS First Class. Once orders have been shipped you will receive a tracking number via email. USA Shipping takes 2-5 business days to arrive, once shipped. Please bear in mind that holidays & weather & other circumstances can affect these shipping times. International shipping can take up to 12 weeks to arrive depending on your country's customs system. Buyer is responsible for any/all tolls or customs fee upon delivery. If you have any questions about your order, once shipped, please contact your local postal service. Sometimes tracking numbers do not update online, never fear, contact your local postal service & they should be able to help you. Unless you'd like to to purchase insured shipping, we are NOT responsible for lost or stolen packages. However, if your order was damaged during shipment, please provide photographic evidence & we will either repair it or send you a replacement.




Returns & Exchanges & Repairs


Because of the nature of our products, we do NOT offer refunds or exchanges. However, if you product was damaged during shipment, please contact us. We offer free repairs on all items for 30 days from purchase date. You pay to ship to us, we will fix & ship back for free. We can also offer instructions on how to repair yourself. This does NOT include nipple repair or replacement. Please take the utmost care of your decorative items.




Glue & Supplies


We use Beacon Gem Tac Glue. It's a non toxic, super adhesive. This can be purchased at your local craft store & many online retailers. Our pacifiers are from Micolan Silicone. All cabochons & resin pieces are either custom made in the United States & Canada or purchased from retailers such as Ebay & Alibaba.





FAQ

Contact

Email: customabdl@outlook.com

Instagram: @customabdl

© BounDesign / CustomABDL

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